Friday, August 1, 2014

Frequenty Asked Questions
A note about deposits when booking online
Jumptown uses a secure third party provider to process online bookings. The service currently does not have the ability to only charge the $50 deposit mentioned below. Consequently, when booking online, the entire cost is charged at the time of booking. If this is unacceptable, please call 1-800-890-JUMP to book over the phone.
Do I need a reservation?
Reservations are strongly suggested in order for us to provide you with first-class service. A $50 deposit is required per person in order to book a reservation. Your deposit is forfeited if you cancel less than 48 hours before your scheduled jump. Cancellations for groups of 5 or more people must be received one week in advance or your deposit will be forfeited.
Will I need to fill out any paperwork?
All persons must sign a liability release form before jumping from any aircraft at Jumptown.
What methods of payment do you accept?
PERSONAL CHECKS ARE NOT ACCEPTED FOR THE BALANCE OF YOUR SKYDIVE. On the day of your jump you will be required to pay your balance with cash or credit card only. For your convenience, we accept VISA and Mastercard credit and debit cards.
What other policies should I be aware of when reserving?
Deposit and Cancellation Policy

A nonrefundable deposit of $50 per person is required in order to make a reservation at Jumptown. This can either be done by calling in your credit card number or by sending a check to Jumptown at 31 C St., Orange, MA 01364. When you arrive for your reservation, your balance due may be paid with cash or credit card. Personal checks are not accepted on the day of your jump.

If a person fails to show up on his reserved date, your $50 deposit will be forfeited and no refund will be given. If paid in advance by cash, check or other means, the money will be forfeited and no refund given on the reservation deposit.

There is a $15 processing fee for bounced checks.

If you need to cancel your reservation you must cancel at least 48 hours in advance or your deposit will be forfeited. For groups of 5 or more people cancellations must be made at least one week before the scheduled jump or the deposit will be forfeited.

Rescheduling

Tandem students will be rescheduled in the event of unsuitable weather. If a student is unable to jump on the day he/she takes their training, due to weather or circumstances beyond our control, he/she will be issued a rain check to return for the jump. There are no refunds given on reservation deposits or rain checks.

DVD and/or Stills Refund

In the event of a DVD failure a refund will be made in the amount of $125. There is NO REFUND for CD-ROM of photos. Any rejumps requested due to video failure will be charged at full price.
Is there an age limitation?
You must be 18 years of age or older in order to make a skydive - bring a current photo I.D. We are very sorry, but we cannot allow anyone younger to jump even if his or her parents are willing to sign a release form. There is no upper limit, as long as you are in good physical condition. We recommend a physician's approval if you are over 65.
What shape do I need to be in?
Skydiving is an active sport and you need to be in reasonable physical condition to enjoy it. Some weight limits do apply. We strictly enforce weight limits for the safety of everyone involved. If you arrive at the airport and your weight is in question you will be asked to weigh in. The limit is 250 lbs. for AFF classes. The weight limit for tandems is 240 lbs. (height and weight proportionate). We reserve the right to refuse you service if we feel your weight or physical condition puts you or your instructor at any additional risk.
How long will my jump take?
For a tandem skydive, plan on at least half a day. The time of your appointment is the time you are to arrive at Jumptown. It is not the actual time of your jump. For the first AFF jump you will need to be here by 8AM and for the rest of the day. It may not take that long for your jump but it is better to be prepared. Please don't make any time constraint plans for the evening; this just causes you frustration and anxiety if we have any delays. The priority on this sport is safety - not time! So bring a book, bring a Frisbee, use the free WiFi, bring a lunch - but please plan on spending some time here. Gas grills and picnic tables are available for your use during the day.
How does the weather affect my jump?
Skydiving is a weather dependent sport. If the clouds are too low, if it is raining or it is very windy you may not be able to jump that particular day. Please call 1-800-890-JUMP before you drive out if you have questions about the weather and how it will affect your jumps. AFF classes will run on schedule regardless of the weather. Please do not assume if the weather is bad where you are that the conditions are the same in Orange. We often have a very different weather pattern than Boston, for example.
What should I bring?
We will provide everything you will need for your jump - jumpsuit, goggles, helmet, etc. A current photo I.D. must be presented before you will be allowed to jump.
What should I wear?
Please dress in comfortable, weather appropriate clothing. Shorts and t-shirts, jeans or sweats are fine. We suggest you do not wear nylon shorts or pants since the harness will slip around on the material and chafe your skin. Please wear a pair of sturdy sneakers, such as running shoes.
Should I eat before I jump?
We do not recommend jumping on an empty stomach, nor do we recommend jumping with a really full stomach. Just try to eat something light.
Can I bring my family and friends to watch?
Spectators are more than welcome and encouraged. They can make themselves comfortable in our shaded spectator viewing area and watch the skydivers land right in front of them. Binoculars are suggested for added viewing options. Children are welcome but must be carefully watched to keep them out of high-risk areas. Bringing a dog is not recommended but if you do it must be kept on a leash at all times.
Can we bring a cooler or lunch?
Jumptown has a food service on site serving affordable breakfast, lunches, snacks and beverages. You may also bring your own picnic lunch or snacks. Gas grills and picnic tables are available for your use upon request.
Can we bring alcoholic beverages to drink?
Absolutely NOT! We are located on a municipal airport and the consumption of alcoholic beverages is strictly prohibited.
Can we stay overnight?
We have a limited amount of space available for overnight or weekend camping. We do have a Bunk House that has two bunk beds. The rate to stay in the Bunk House is $15/night. This price includes fresh linens. Please call in advance if you would like to reserve either camping space or a bed in the Bunk House. Sorry but we do not have electrical hookups for RV's. Restrooms and hot showers are located in the main building. We also have 3 motels within a 10-minute drive of Jumptown.

The Executive Inn - 978-544-8864
The Travel Inn - 978-544-2986
Bullard Farm Bed and Breakfast - 978-544-6959